Kiofe.
Legal

Cookie Policy

How Kiofe uses cookies and similar technologies on our website and services.

Last updated: July 8, 2025

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners useful information about how their site is being used.

Kiofe uses cookies and similar technologies (such as local storage and pixel tags) on our website and merchant dashboard to ensure our services function correctly, improve performance, and understand how you interact with our platform.

2. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of our website and services. They enable core functionality such as account authentication, session management, security features, and fraud prevention. Without these cookies, our services cannot function properly. These cookies do not require your consent.

Session ID CSRF Token Authentication Security

Functional Cookies

These cookies allow our website to remember choices you make (such as your language preference, region, or display settings) and provide enhanced, personalized features. They may also be used to remember changes you have made to text size, fonts, and other customizable parts of the dashboard.

Language Theme Preference Dashboard Layout

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They help us measure and improve the performance of our website, understand which pages are most popular, and see how visitors navigate through the site. We use this data to improve our services and user experience.

Page Views Traffic Source User Journey

Marketing Cookies

These cookies are used to track visitors across websites to allow us to display relevant and engaging advertisements. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. These cookies are only placed with your explicit consent.

Ad Targeting Campaign Tracking Retargeting

3. Cookie Duration

Cookies can be classified by their lifespan:

  • Session Cookies: These are temporary cookies that are deleted when you close your browser. They are used to maintain your session while you navigate our website.
  • Persistent Cookies: These cookies remain on your device for a set period of time or until you manually delete them. They are used to remember your preferences and settings for future visits. Our persistent cookies have a maximum lifespan of 12 months.

4. Third-Party Cookies

In addition to our own cookies, we may also use cookies set by third parties to help us analyze website traffic, deliver relevant content, and improve our services. These third parties include:

  • Analytics Providers: To measure website performance and user engagement
  • Security Services: To protect against fraud, bot activity, and malicious behavior
  • Customer Support Tools: To provide live chat and help desk functionality

We do not allow third-party advertising networks to place cookies on our payment pages or merchant dashboard.

5. Managing Your Cookie Preferences

You have the right to decide whether to accept or reject cookies (except strictly necessary cookies). You can manage your cookie preferences in several ways:

  • Cookie Consent Banner: When you first visit our website, you will see a cookie consent banner where you can accept or reject non-essential cookies
  • Browser Settings: Most browsers allow you to control cookies through their settings. You can set your browser to block or delete cookies, though this may affect your experience on our website
  • Opt-Out Links: Some third-party analytics and advertising services offer their own opt-out mechanisms

Please note that blocking certain cookies may impact the functionality of our website and services. If you block strictly necessary cookies, you may not be able to use our merchant dashboard or payment services.

6. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically to stay informed about our use of cookies.

7. Contact Us

If you have any questions about our use of cookies, please contact us:

Kiofe B.V., Keizersgracht 126, 1015 CW, Amsterdam